Technical Support Engineers

We are looking for several engineers to provide world-class support to a US based software application company. We have openings for engineers with various levels of experience, so this is a great opportunity for growth.

Successful candidates will have excellent English communication skills (reading, writing and speaking), interested in working closely with customers located throughout the US, willing to work off-hours and have the following skills.

Technical Support Level 3 Engineer:

• Good in English communication.
• Train, mentor and supervise other Engineers when being assigned.
• The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
• Advanced Unix System Administration preferably Linux based.
• Advanced knowledge of TCP/IP networking.
• Knowledgeable of HTTP Protocols and REST API.
• Knowledgeable monitoring systems such as Icinga (Nagios), Zabbix, and/or Sensu/graphite. 
• Understanding of network monitoring tools: Zabbix, Kibana, PRTG or an equivalent system.
• Knowledgeable of webserver Technology such as Apache, NginX, and/or Tomcat.
• Knowledgeable load balancers such as F5 and/or HAProxy.
• A Scripting/Programing Language such as Bash, Perl, Python, Ruby, and or Java. Prefer: Python
• Advanced ability to troubleshoot and trace logs.
• Understanding of Ticket Management tools: Zendesk, Freskdesk is a plus.
• Database: Oracle, SQL.
• Working based on Shifts Transfer.
• On call possibility.
• Can work onsite if required.

Technical Support Level 2 Engineer:

• Very good in English communication.
• Train, mentor and supervise other Engineers when being assigned.
• Advanced knowledge of cloud services such as Microsoft Azure and Application Insight.
• Knowledgeable of OOP, HTTP Protocols, web services and SOAP API.
• Understanding and usage of incident management systems such as Zoho Desk as well as project management tools such as TargetProcess.
• Strong knowledge of database technology such as SQL Server and MySQL.
• Extensive experience in supporting application written in .NET framework, ASP.NET MVC, HTML5, JavaScript, Angular, C#, and VB6.
• Knowledge and usage of tools such as GitHub, TeamCity and Octopus.
• Advanced ability to troubleshoot and trace logs.
• Strong sense of curiosity and ability to quickly & eagerly learn the inner working of .applications are musts.
• Can work onsite if required.
• Working time: night shift.

Technical Support Level 1 Engineer:

• Very good in English communication.
• The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.
• Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.
• Knowledge of cloud computing services such as Microsoft Azure.
• Understanding of incident management tools such as Zoho Desk.
• Knowledgeable of database technology including SQL Server and MySQL.
• Knowledgeable of OOP, web services and SOAP API.
• Knowledgeable of programing languages such as .NET, JavaScript, HTML5, Angular, C# and VB6 is a plus.
• Working based on Shifts Transfer.
• Can work onsite if required.
• Working time: night shift.

• Opportunity to travel to client sites in the Silicon Valley and other interesting locations 
• Competitive salary 
• Annual salary review 
• 13-month salary 
• Project bonus + overtime salary
• Five working days per week
• Social insurance contribution according to high salary
• Excellent Benefits: holiday bonus, birthday gift, team building, health care examination, big annual year-end party every year, sport activities, ...
• Dynamic and comfortable working environment.

Please send resume and cover letter to [email protected] explaining why you are a good match for this position.