Receptionist

• To greet guests at the lobby and ensure that they are warmly welcome and giving farewell to guest while checkout.

• To check rooms prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance.

• To implement and maintain guest recognition program (membership)

• To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.

• To maintain an up-to-date file and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.

• To conduct inspections of the public areas of the main lobby ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.

• To conduct hotel site inspections when directed.

• To up-sell all hotel facilities/ products.

• To entertain guests as and when appropriate.

• To carry out administrative requirements as directed.

• Have up to date information on daily room occupancy

• Maintain up-to date information on room rates, current promotions, offers and packages

• Co-ordinate with housekeeping for clearing of rooms ( daily service/ Turn down service)

• Collect Guests feedback during guest departure

- Ưu tiên ứng viên nam, ngoại hình sáng

- Ít nhất 2 năm kinh nghiệm tại vị trí tương đương

- Ưu tiên ứng viên đã sử dụng phần mềm Smile

- Nhiệt tình và say mê công việc

- Chịu được áp lực công việc

- Mức lương hấp dẫn cạnh tranh

- Được làm việc trong môi trường hiện đại, cạnh tranh, năng động

- Chế độ bảo hiểm theo quy định của Nhà nước